Returns & Exchanges
At Plank+Beam, we want you to love your new furniture, which is why we offer a 30-day return window for items in their original packaging. Please note that return shipping costs and restocking fees may apply to your refund.
Initiate Your Request
Log into your account or visit our returns portal with your order number and email address to start the process within 30 days of delivery.
Prepare Your Items
Disassemble your furniture and pack it securely in its original box, ensuring all hardware and assembly instructions are included to avoid additional fees.
Schedule a Pickup
Once your return is authorized, we will provide a prepaid shipping label or coordinate a carrier pickup for larger freight items.
Receive Your Refund
After our warehouse inspects the returned goods for quality, your refund will be issued to your original payment method, minus applicable shipping costs.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing